Welcome to Visa Services
We know that the world of passports, visas and emergency services can be confusing, even intimidating. The Consular staff is here to help make sense of it and to ensure our clients receive knowledgeable, efficient service. We welcome your feedback and suggestions.
What is a visa?
A visa is issued by a U.S. Embassy or Consulate. A visa entitles the holder to travel to the United States and apply for admission; it does not guarantee entry. An immigration inspector at the port of entry determines the visa holder's eligibility for admission into the United States.
Who needs a visa?
Anyone who is not eligible to enter the United States visa free under the Visa Waiver Program (VWP), or is not exempt from the visa requirement. Please note: Travelers born in the United States and those who hold dual citizenship with the United States must enter and depart the United States on U.S. passports.
What type of visas are available?
Individuals traveling to the U.S. under the Visa Waiver Program are required to obtain an electronic travel authorization prior to their trip. This system, known as the Electronic System for Travel Authorization (ESTA), must be completed online at least 72 hours prior to your travel date. Please click here for more information on the ESTA process.
DHS Traveler Redress Inquiry Program
On occasion, U.S. Embassies receive inquiries or complaints from foreign travelers about being delayed at the port of entry in the U.S. due to screening problems or being continuously sent to secondary screening.
Please note that U.S. Embassies do not have the authority to intervene on behalf of such travelers. However, DHS does have a redress process for reviewing the inquiry or complaint of an individual traveler. Travelers can request an audit of their case by completing and signing the redress request form located at http://www.dhs.gov/trip and following the website instructions for submitting it to DHS.
If you are travelling to the United States, you may want to review announcements regarding security threat levels in the U.S. This information may be obtained at the DHS internet website or at www.ready.gov .
We recommend you study the information availeble on this site before you contact us with questions. To find out what the procedures are in your particular case, click on the appropriate service in the left column.